Cancellations and Subscription Management

A. Recurring Meal Plans

BOZU Meal Prep subscriptions renew automatically until cancelled in accordance with these terms.

Depending on the selected meal plan, customers receive one or two deliveries per week, scheduled for Wednesday and/or Sunday.

By subscribing, you authorise BOZU Meal Prep to charge your chosen payment method for the recurring cost of your selected meal plan, including any applicable delivery charges and taxes, until your subscription is cancelled.

B. Managing Your Subscription

Pausing or skipping deliveries: You can pause your subscription through your customer account at any time, including immediately after placing your first order. However, your initial order will still be processed and delivered, and remains payable, even if you pause your subscription shortly after ordering.

To pause or change a subsequent scheduled delivery, you must make the change before the applicable cut-off time:

• Sunday delivery: By 11:59 pm on the preceding Wednesday.

• Wednesday delivery: By 11:59 pm on the preceding Sunday.

If you pause your subscription, no further subscription payments will be taken and no further deliveries will be made while your account remains paused. Your subscription will stay paused until you choose to reactivate it. Please note that pausing does not cancel an order that is already due or committed for processing under these terms.

Cancelling your subscription: You can submit a cancellation request through your online account from Day 7 after your subscription starts, provided your subscription is active and not paused. If your account is paused, you will need to unpause your subscription before the cancellation option becomes available. You may also contact BOZU Meal Prep for assistance.

Any orders or payments already due within the applicable seven-day notice period must still be fulfilled and paid for. Once the notice period has been completed and your cancellation takes effect, no further subscription payments will be taken.

C. Important Information About Your Second Weekly Order

If your second weekly order falls within the applicable seven-day notice period, it may still be processed and payable in accordance with your subscription terms, even if you pause your subscription or submit a cancellation request before the order is dispatched.

Pausing your subscription or requesting cancellation does not automatically remove an order or payment already due within the notice period.

Please check your upcoming order and payment dates when managing your subscription.

D. Why Is There a Notice Period?

Our meals are prepared using fresh, perishable ingredients. We plan production and purchase ingredients in advance to ensure your meals are prepared and delivered as scheduled while helping to minimise food waste.

The notice period helps us manage ingredient purchasing, production planning and meal preparation responsibly.

E. Orders Already Processed

Orders that have already been charged or entered production may no longer be eligible for cancellation.

Due to the fresh and perishable nature of our meals, we cannot accept returns. However, if your parcel does not arrive, arrives damaged in transit or is missing ingredients, please contact BOZU Meal Prep so we can review the issue and arrange an appropriate resolution in accordance with our Refund Policy.

We cannot offer refunds or replacements solely because an individual meal is not to your personal taste.

All refunds are handled in accordance with our Refund Policy, Terms of Service and applicable consumer law.

F. When Does Cancellation Take Effect?

When you submit a cancellation request, your cancellation date will depend on the applicable notice period and any orders or payments already due under these terms.

Once your cancellation takes effect, no further subscription payments will be taken and no further deliveries will be scheduled under that subscription.

For further information, please see our Terms of Service.